Star Watermark Cancellation and Refund Policy

Version 1.1 (Revised April 2025)

At Star Watermark, we strive to ensure customer satisfaction with our photo, PDF, and video watermarking software for Mac and Windows. Before purchasing, we recommend downloading and trying the free trial version of our software to ensure it meets your needs.

We offer a 7-day money-back guarantee on subscriptions for Star Watermark, Star PDF Watermark, and Star Video Watermark purchased directly from our online store or authorized resellers. If your purchase qualifies and you follow the instructions below within 7 days of purchase, we will terminate your subscription and refund 100% of the price paid for the current subscription term.

Requesting a Cancellation and Refund

If you encounter issues with our software, please contact our support team first. Our team is available to assist you during business hours. If we cannot resolve your issue, you may request a refund by following these steps:

1. Email [email protected] with your order number, purchase date, and reason for the refund request.
2. Ensure the request is made within 7 days of purchase for a 30-day subscription, or 30 days for annual/lifetime subscriptions.
3. Provide any relevant details, such as technical issues or incompatibility, to expedite processing.

Refund Policy by Subscription Type

30-Day Subscription: Refunds are available within 7 days of purchase. After this period, no refunds will be issued, but we will proactively assist with any usage issues.

Annual Subscription: Refunds are available within 30 days of purchase. We guarantee compatibility with the latest operating systems for one year and will assist with usage issues during this period.

Lifetime Subscription: Refunds are available within 30 days of purchase, with the refund amount adjusted based on the annual subscription price. We guarantee lifetime compatibility with the latest operating systems and ongoing support.

Frequently Asked Questions

Can I get a refund if I purchased through a third-party reseller? Refunds for purchases made through third-party resellers are subject to their policies. Please contact the reseller directly, and reach out to us for support if needed.

What if I miss the refund window? If you miss the refund period, we cannot issue a refund, but our support team will work with you to resolve any issues with the software.

How long does it take to process a refund? Approved refunds are typically processed within 5-10 business days, depending on your payment method.

For further assistance, visit our Contact Us page or explore our Support Center.